1. Introduction
NAOPIN, operated by Hefei Naopin Wangzhun Garments Co., Ltd., provides computer systems design and computer integrated systems design services to businesses in the apparel, fashion, and garment industries. The services described in this document are developed and operated by the developer NaoPin. This Privacy Policy explains how the Company collects, uses, discloses, and safeguards information when you visit our website, request our services, or otherwise interact with us.
By accessing our website or using our services, you acknowledge that you have read and understood this policy. The terms we, our, and us refer to Hefei Naopin Wangzhun Garments Co., Ltd., with its registered office at Rm 603, Dushi Building, No. 34 Mingguang Road, Yaohai District, Hefei City - 230000, China (CN). The term the Company refers to the same entity. The terms you and the user refer to any individual who visits the website, submits an inquiry, or uses any service we provide.
We take the privacy of every user seriously. This policy applies to all information collected through our website and during the delivery of our professional services. It also applies to our email communications and to any platform or portal we operate for our clients. If you do not agree with any part of this policy, please do not use our website or our services. You may contact us at any time with questions about how your information is handled.
2. Information We Collect
We collect information in three broad categories. The first category is information you provide directly. When you contact us through our website, you may give us your name, email address, phone number, company name, and the contents of your message. When we deliver services, we may also collect business information such as your business address, order details, and technical configuration data that you share with us for the purpose of the engagement.
The second category is information collected automatically. When you visit our website, our servers may record technical data such as your internet protocol address, browser type, operating system, the pages you view, the time and date of your visit, and the website you came from. This information helps us understand how visitors use the site and allows us to improve the experience for everyone.
The third category is information from third parties. We may receive business data from your partners, suppliers, or service providers when you ask us to work together on an integrated systems project. We treat all such information with the same care as information you give us directly, and we only use it for the purposes described in this policy. In every case, we collect no more information than is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.
3. How We Use Your Information
We use the information we collect for clear and limited purposes. The primary purpose is to respond to your inquiries and provide the services you request. This includes assessing your needs, preparing proposals, designing systems, delivering projects, and providing ongoing support and maintenance after launch.
We also use your information to improve our website and services. Technical data helps us detect and fix errors, understand which parts of the site are most useful, and make navigation simpler. We analyze aggregate usage patterns without identifying individual users whenever possible.
Finally, we may use your contact information to send you service related communications. These include updates about your project, important notices about our services, and, where permitted by law, occasional information about new offerings that may be relevant to your business. You can ask us to stop sending marketing communications at any time, and we will honour that request promptly.
4. Legal Bases for Processing
Where data protection laws such as the General Data Protection Regulation apply, we rely on lawful bases for processing your information. The first basis is performance of a contract. When you engage us for services, we process the information needed to deliver that engagement, including proposals, project work, and post launch support.
The second basis is legitimate interests. We process technical website data and business information to operate our website securely, understand our audience, and run our business efficiently. We balance these interests against your privacy rights and only process information where the interests do not override your rights and freedoms.
The third basis is consent. Where we rely on your consent, we will ask for it clearly and separately, and you may withdraw it at any time with the same ease as granting it. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
7. Data Retention Practices
We keep personal information only for as long as necessary to fulfil the purposes described in this policy. Inquiry details are retained for the time needed to respond to your request and for a reasonable period afterward so we can follow up and improve our service.
Project and contract data is retained for the duration of the engagement and for the periods required by law, including tax and accounting retention obligations. Technical website logs are retained for a limited period sufficient for security monitoring and performance analysis, after which they are deleted or anonymised.
When information is no longer needed, we delete it or transform it into an anonymous form that can no longer be linked to you. Our retention schedules are reviewed regularly to ensure we keep no more data than we need.
8. International Data Transfers
We operate in China (CN) and may work with clients and partners in other countries. As a result, your information may be transferred to, stored in, or processed in countries outside your home country, including China and other jurisdictions where our service providers operate.
When we transfer personal data across borders, we take steps to ensure that it receives an appropriate level of protection. This includes using contractual safeguards approved by relevant authorities and relying on recognised adequacy decisions where they apply. We assess every transfer to keep your information safe wherever it is processed.
If you would like more detail about the safeguards we use for international transfers, or the specific countries involved, you can contact us and we will provide information that is commercially reasonable to share. We keep our transfer arrangements under review as laws and guidance evolve.
9. Your Privacy Rights
Depending on where you live, you may have specific rights regarding your personal information. These may include the right to access a copy of the information we hold about you, the right to correct inaccurate or incomplete data, and the right to request deletion of your data.
You may also have the right to restrict or object to certain processing, the right to data portability, and the right to withdraw consent where processing is based on consent. Where these rights apply, we will respond to your request within the timeframes required by law, usually within thirty days.
To exercise any of these rights, contact us using the details in the Contact Information section. We will verify your identity before acting on a request to protect your data from unauthorised access. We may charge a reasonable fee only where the law allows and the request is manifestly unfounded or excessive. If a request is complex or arrives in high volume, we may extend the response period by up to two further months, and we will explain the reason for any delay within the first month.
10. Privacy for Children
Our website and services are directed to businesses and professionals. They are not designed for children, and we do not knowingly collect personal information from children under the age of thirteen, or under the higher minimum age set by law in your jurisdiction.
If we become aware that we have collected personal information from a child without appropriate consent, we will delete that information promptly. If you believe that a child has provided us with personal information, please contact us immediately using the details below so we can remove the data.
We encourage parents and guardians to supervise their children online and to contact us if they have questions about how information is collected on any website they visit.
11. Data Security Measures
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Our team follows security practices that include access controls, secure communication, and regular review of our systems.
Data in transit is protected using encryption technologies, and sensitive information stored in our systems is protected with suitable safeguards. We restrict access to personal information to the people who need it to perform their duties, and we train our staff on confidentiality and privacy responsibilities.
No method of transmission over the internet or method of electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee its absolute security. We conduct periodic reviews of our security controls and respond promptly to any incident that may affect your information. If you suspect a security issue involving your data, contact us immediately and we will investigate and respond.
12. Third Party Services and Links
Our website and our communications may contain links to websites, platforms, or services operated by third parties. We provide these links for your convenience and do not control the content or privacy practices of the sites they lead to.
When you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policy of every external site you visit before providing any personal information. Your use of third party services is subject to the terms and policies of those providers.
We may also use third party tools to support the operation of our website and the delivery of our services. Where those tools process personal information on our behalf, they act as our service providers under the rules described in the Information Sharing and Disclosure section of this policy.
13. Automated Decision Making
We do not currently use automated decision making, including profiling, that produces legal or similarly significant effects on individuals. Our work is delivered through professional judgement and human review at every stage.
If we introduce automated decision making in the future, we will update this policy and, where required by law, give you the opportunity to request human intervention, express your point of view, and contest the decision. Any such processing will be carried out fairly, transparently, and in accordance with applicable law.
We will also make clear in our policy which automated systems are in use, what data they rely on, and how you can object if the practice affects you directly.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or legal requirements. When we make material changes, we will update the revision date at the top of this page and, where appropriate, notify you by reasonable means.
We encourage you to review this page periodically so that you stay informed about how we handle your information. Your continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
If you do not agree with an updated policy, you may stop using our website and services and contact us to exercise your rights with respect to the information we hold about you.
15. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us. We welcome the opportunity to address any issue you raise and will respond as quickly as possible.
You can reach the Company by email at reach@naopin.hair or by phone at +19893346264. Our registered address is Rm 603, Dushi Building, No. 34 Mingguang Road, Yaohai District, Hefei City - 230000, China (CN), and our company name is Hefei Naopin Wangzhun Garments Co., Ltd.
If you are not satisfied with how we handle your personal information, you may also have the right to lodge a complaint with a supervisory authority in your country or region. We ask that you contact us first so we have the chance to resolve your concern directly. We treat every inquiry as confidential and will never share your question outside the team responsible for answering it.